Next Ticket is an automated dispatch ticketing system that helps you assign the highest-priority ticket to the right technician based on user-defined and fully customizable priority rules. Technicians are notified of their assigned tickets over MS Teams, Slack, or the MSPbots app. With Next Ticket, ticket cherry-picking and lost or overlooked tickets are eliminated.
This page compiles the video guides that will familiarize you with Next Ticket and jumpstart your great MSPbots experience.
Introduction to Next Ticket
Setting Up the Next Ticket Filters
Setting Up the Next Ticket Priority Rules
User Management for Next Ticket
Next Ticket Reject Button: Functions and Configuration
Next Ticket Accept Button: Functions and Configuration
Next Ticket Licenses and Watchlist
Next Ticket Locking: Features and Settings
What are the Next Ticket Dashboards?