How to Cancel Your Subscription

This article guides you on how to cancel your subscription and explains the effective date of the cancellation, whether you need to continue being charged, and the emails sent to you by MSPbots, etc.

To cancel your subscription

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1. In the MSPbots app, go to Settings > Billing. 
   
   
    
2. On the Billing screen,
   • If your bundle is A la Carte, click More Options > Cancel.
     
     
      
   • If your bundle is Startup or Professional, click Cancel.
     
     
      
3. Follow the steps below.
   1. Please read the dialog to know your subscription end date, the date and amount of the final charge, and the date before which you have full access to MSPbots, among other information. For more detailed information, see Cancellation Date and Charge.
   2. Please fill in the survey as detailed as possible; your feedback is very important for our growth.
   3. Click Submit.
       
      
       
4. When the Subscription cancellation submitted successfully! pop-up window appears, it means your subscription cancellation has been submitted successfully.
   
   
    

After canceling your subscription

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1. Changes to the Billing page and Checkout page

For the Billing page

• A banner displays on the Billing page, indicating the date your subscription cancellation takes effect. If you want to restore your subscription, please contact our CSM team: [e-mail].
  
  
   
• The Change, More Options and Cancel buttons are disabled.
  
  
   

For the Checkout page

• A banner indicates the date your subscription cancellation takes effect. If you want to restore your subscription, please contact our CSM team: [e-mail].
  
  
   
• The Save & Continue and Next: Review buttons are disabled.
  
  
   

For the User Management

When you want to add a role to a user in User Management, but that role has already been used up, the Add more users button in the pop-up window is disabled.


 

2. Sends a confirmation email to the users in the tenant

After you successfully submit a subscription cancellation request, MSPbots sends a confirmation email to:

1. The user who executed the reservation, and the user whose invoice address was billing.
2. If none of them can be found, MSPbots sends it to the creator of the tenant.
3. If it still cannot be found, MSPbots sends it to all the admins under the tenant.

Duration of Subscription	When your Contract Length and Billing Frequency are	Email
>120 days	Monthly/ Pay Monthly
	Annual/ Pay Monthly
	Annual/ Pay Annually
<=120 days	Monthly/ Pay Monthly
	Annual/ Pay Monthly
	Annual/ Pay Annually

3. Automated subscription termination at scheduled cancellation date

When your subscription's scheduled cancellation date is reached, the scheduled cancellation will be completed automatically.

4. Sends an email to users once the subscription cancellation has been completed

When the cancellation subscription has been completed, MSPbots sends an email to:

1. The user who executed the reservation, and the user whose invoice address was billing.
2. If none of them can be found, MSPbots sends it to the creator of the tenant.
3. If it still cannot be found, MSPbots sends it to all the admins under the tenant.
   
   
    

When canceling TruPeer Smart Number for A la Carte:

If you are an A la Carte subscriber who purchased TruPeer Smart Numbers only, then the Cancel icon for the admin seats will be disabled, and the cancel action of the TruPeer app can be clicked.

If you purchased TruPeer Smart Numbers with another product and have two (2) empty admin seats, all purchased items in the a la carte usage are shown on the Billing page, the cancel action of admin seats is disabled, and the cancel action of the TruPeer app can be clicked.

If you have assigned the two (2) admin seats within the app, the Cancel icon for the app will be disabled on the Billing page. You can remove the app from the Checkout page.

 

 

Cancellation Date and Charge

Duration of Subscription	Contract Length and Billing Frequency	Effective Date of your Cancellation	Charges	Example	Example's Cancellation Date	Example's Charges
>120 days	Monthly/ Pay Monthly	Effective at the last moment of the last day of the next billing cycle.	You will be charged for the next billing cycle.	A user subscribed to the service in February 1th of 2025, with the billing date set as the 1st of each month. The subscription cancellation was initiated by the user on July 10th,2025.	23:59:59, August 31st, 2025	Billing fee for August
	Annual/ Pay Monthly	Effective at the last moment of the last day of the annual contract.	You need to make monthly payments until the end of your annual contract.		23:59:59, January 31st, 2026	Billing fee from August 2025 to January 2026
	Annual/ Pay Annually		No			0
<=120 days	Monthly/ Pay Monthly	Effective at the last moment of the last day of the current billing cycle.	No	A user subscribed to the service in May 1th of 2025 , with the billing date set as the 1st of each month. The subscription cancellation was initiated by the user on July 10th, 2025.	23:59:59, July 31st, 2025	0
	Annual/ Pay Monthly		No			0
	Annual/ Pay Annually	Effective at the last moment of the last day one year after you submit your cancellation request.	No		23:59:59, April 30th, 2026	0

The 120-day subscription period starts from the original contract initiation date, not from the contract modification date.