Common Banner Notifications in Apps

When using MSPbots, you may occasionally encounter banners. When these banners appear, you will receive notifications to ensure you are promptly informed about the current issues and how to resolve them.

This article lists common banner notifications and their solutions.

Below is a sample banner notification.


 

What Happened	Banner Notification	What You Can Do
If you don't purchase AI credits.	No AI credits yet — Choose a plan to start exploring AI features.   You don’t have permission to view this page. Please contact your administrator to request access.	Click Choose a plan to go to the Checkout page to buy the AI credits. After you successfully purchase, click Got it. Return back to the page you clicked Choose a plan and refresh.
If you have purchased AI credits but you don't have the relative role for the pages of this app.	You don’t have permission to view this page. Please contact your administrator to request access.	Contact your administrator to request access. Refer to How to Assign AI Roles to Users.
If you have purchased the app but you don't have the relative role for the app.	Data is currently syncing and options have not been configured. While waiting for your app's data to sync, head over to the Options to unlock your app's full features. Go to ->   You don’t have permission to view this page. Please contact your administrator to request access.	Contact your administrator to request access. Refer to How to Assign AI Roles to Users. Click Go to to set up the app's options.
Data sync is in progress	Data sync in progress. Assets may be empty untill syncing finishes.	Please wait for the data sync to complete and then refresh the page.
When you have used ≥80% and <95% credits of an AI app.	You’ve used 80% of your credits — Add more credits or Upgrade plan to stay on track.	You can click Add more credits to go to the AI Console page to buy more AI credits. Click Add addtional Credits to open the Add Additional AI Credits pop-up window. For more details, see AI Console to buy the AI credits. After you successfully purchase, click Got it. Return back to the page you clicked Add Additional Credits and refresh. You can click Upgrade plan to go to the Checkout page to upgrade your subscription. Click Upgrade to open the Checkout page. For more details, see How to Change Your Subscription. After you successfully purchase, click Got it. Return back to the page you clicked Upgrade plan and refresh.
When you have used ≥95% and <100% credits of an AI app.	Nearly out! 95% of credits used — Top up or Upgrade plan to keep AI running.	You can click Top up to go to the AI Console page to buy more AI credits. Click Add addtional Credits to open the Add Additional AI Credits pop-up window. For more details, see AI Console to buy the AI credits. After you successfully purchase, click Got it. Return back to the page you clicked Top up and refresh. You can click Upgrade plan to go to the Checkout page to upgrade your subscription. Click Upgrade to open the Checkout page. For more details, see How to Change Your Subscription. After you successfully purchase, click Got it. Return back to the page you clicked Upgrade plan and refresh.
When you have run out of credits of an AI app.	Out of credits — Service paused until you Add more credits or Upgrade plan.	You can click Add more credits to go to the AI Console page to buy more AI credits. Click Add addtional Credits to open the Add Additional AI Credits pop-up window. For more details, see AI Console to buy the AI credits. After you successfully purchase, click Got it. Return back to the page you clicked Add Additional Credits and refresh. You can click Upgrade plan to go to the Checkout page to upgrade your subscription. Click Upgrade to open the Checkout page. For more details, see How to Change Your Subscription. After you successfully purchase, click Got it. Return back to the page you clicked Upgrade plan and refresh.