Billing and Subscription (Troubleshooting)
- The Idle Client Status in MSPbots
- Slicers vs. Dashboard Filters
- What to do When Receiving a Prompt of 100 Free Message Limit
- How to Manage Your Package from the MSPbots Header
- How to delete my account and remove all my data
- How to Request an Extension of Your Trial Subscription
General (Troubleshooting)
- Changing the Domain Name for the MSPbots Login
- Why does my simple feature request take a long time be developed?
- How to Apply for a New Tenant When Your Domain Is Already Registered
- Common Browser Errors When Using the MSPbots App
- How to Use Tokens
- How to Use Tags in MSPbots
Bots (Troubleshooting)
- Unable to Select Teams Channels in Alert Bot Block
- How to Resolve the Bot Alert for Non-Overlapping Utilized Work Hours and Utilization Rate Both Being 0
- How to Set ConnectWise Account Permissions to Modify Tickets
- Frequently Asked Questions on Bots and Billing
- Not Receiving Bot Alerts
- Chat Commands Are Not Working Properly in the MSPbots App in Slack
Apps (Troubleshooting)
- Common Banner Notifications in Apps
- AI Ticket Triage: Process, Prompt Syntax, and Credit Usage
- FAQs on the AI Ticket Triage App
- Error 400 Company Status Does Not Allow Saving Service Tickets in AI Ticket Triage for ConnectWise Manage
- How to Exclude Work Types in the Late Time Entry Analysis App for ConnectWise Manage
Attendance Manager (Troubleshooting)
NextTicket Manager (Troubleshooting)
- Next Ticket Filters Are Not Showing Tickets
- How to Troubleshoot Purchased Users Not Appearing in Next Ticket
- The Next Ticket Accept Button Is Not Working
- How to Resolve the "Role Does Not Exist or Is Invalid" Error when Accepting an Autotask Ticket
- Next Ticket Apps Do Not Support Project Tickets
- How to Resolve the "Resource does not have the adequate permissions" Error when Accepting an Autotask Ticket
Setting Up (Troubleshooting)
- How to Grant Access to MSPbots Employees for Customer Support
- How to Share Your Power BI Report with MSPbots
- Trigger Mapping Button Is Not Clickable When Setting Automated Client Mapping
- The MSPbots Admin User and License
- Receiving HTTP 502 Error Code When Fetching Data Requests from Widget Using Public API
- Configure the Outgoing Mail - Mailjet
Widgets (Troubleshooting)
Dashboards (Troubleshooting)
Integrations (Troubleshooting)
- How to Change the PSA Instance
- Common Buttons in Integrations
- SQL Integration and Dataset Statuses
- Meeting Automatically Set to Mark Done in the ConnectWise App Not Synced to MSPbots
- Changes to Ticket Status or Resource in ConnectWise App Not Synced to MSPbots
- Data Not Synchronized to MSPbots When Sub-interface Changes