Why did BrightGauge users move to the MSPbots BI system? – MSPbots.ai

A survey among MSPbots clients that switched from BrightGauge revealed the following reasons for moving to MSPbots for dashboard reporting:

1. MSPbots has more integrations.

MSPbots supports a wider range of integrations with the best and the newest software and tools for MSPs. With more than 70 integrations, MSPbots offers combined features from multiple platforms and continuously adds more to provide a growing, more comprehensive, and powerful toolset.

These integrations streamline workflows and increase efficiency by enabling seamless data transfer and process automation between platforms, facilitating better communication and collaboration, and centralizing data for better decision-making. MSPbots users can perform a wider range of tasks without switching between different applications.

Let us know if you need a data point that is not yet on our integrations list. It takes us about two (2) hours to pull in data from a new API call. For a complete list of MSPbots integrations, you can refer to the Integrations page.

2. MSPbots has more prebuilt assets.

MSPbots has over 240 template datasets and 1400 pre-built widgets you can utilize to reduce time spent on development and focus on faster onboarding and other value-added services. Our library is continuously expanding as new assets are added weekly.

3. MSPbots has more data visualization options.

Unique widget types like the Heatmap and Gantt Chart widgets provide a wider range of visualization options to present and highlight important data for your team or organization. These advanced visualization options enable MSPs to present data in intuitive and interactive ways, making it easier for decision-makers to understand trends and patterns, make informed decisions, and implement actions promptly.

Below are the advanced widget types available in the MSPbots app.

Here are some articles with more information on widget types and how to create them.

For more instructions on creating widgets, you can read these related links. The dashboard types and prebuilt templates.are available on the Dashboards page.

4. MSPbots has more backend data processing logic and fewer limitations.

Compared to BrightGauge which has limitations, MSPbots supports Form, SQL, materialized view, JAVA, Flink, Python, and other data engines, allowing more backend data processing logic for deeper business insights and improved dataset creation and data manipulation.

Please note that MSPbots cannot currently migrate datasets from the ConnectWise Command and ConnectWise Sell integrations due to BrightGauge's participation in the ConnectWise Invent program, which provides exclusive API access to its members. We are actively working on our partnership with ConnectWise to establish the connection we need to help you migrate datasets and build your dashboards.

5. MSPbots proactively monitors and takes action on data.

BrightGauge provides actionable data, while MSPbots micro-trained bots go the extra mile by sending alerts and notifications that trigger workflows, recommend actions on urgent tasks, and follow up on open items.

Alert bots notify users whenever they log a late time entry, send automated notifications to flag users about action items, or escalate to managers whenever the needed actions are not taken or specified parameters are not met.
Reminder bots remind employees to clock in or out, start tasks, complete entry descriptions, and other tasks specified in the configuration.
Financial bots alert users for any revenue, income, and expense-related triggers.
Ticket-related bots help monitor ticket status and ensure that action is done promptly until resolution.
QA bots prompt users for missing information or documentation that would help technicians and managers complete data forms

6. MSPbots has more robust features like token support, granular permissions, casting reports, and more.

Below are some superb MSPbots features.

Token support - MSPbots offers dynamic token support to eliminate the need to recreate gauges and dashboards for each new client or employee.
Change ticket URLs easily - MSPbots allows you to modify the ticket URLs and redirect to the client portal or any desired destination.
Cast or stream dashboards - You can cast reports and dashboards into screens and other devices. You can refer to Sharing Dashboards Using the Stream to TV Function for guided instructions.
More granular permissions - MSPbots has custom user roles that allow for granular permissions for enhanced security and user management. For example, the Financial Role grants access only to users privy to accounting and financial data. Not all administrators have access to confidential accounting data. Refer to the article When can I use the Financial Role? for more information about this role.
Support for AND and OR operators. MSPbots supports both the AND and OR operators in its filters and rules, allowing more complex query building. BrightGauge supports only the AND operation resulting in less flexible data queries.
Custom homepages - You can set up customized homepages for clients and users. For instructions, read the article Setting Up a Custom Homepage in the MSPbots App.

7. MSPbots automates contact list creation and client mapping.

MSPs do not need to update contact lists manually as they do in BrightGauge. MSPbots has fully automated the contacts list creation and maintenance for scheduled reports, resulting in efficiency and reduced potential for human error.

Moreover, the MPSbots Automated Client Mapping feature in BETA also reduces the effort to map clients manually and streamlines the onboarding and integration process.

8. MSPbots developed tailored apps in partnership with leading companies in the MSP industry.

MSPbots partnered with leading companies like Eureka Process, MSP Advisor, N-able Benchmarking, New Charter Technologies, Pivotal Crew, and others to develop innovative apps that make reporting and benchmarking easier for MPS.

9. MSPbots offers more inclusive features at a lower cost.

MSPbots does not charge extra admin users and our pricing is more cost-effective for each integration. The basic version already includes BrightGauge enterprise edition features like:

Unlimited admin users
Data mashup
Calculated metrics
Public dashboards
Unlimited snapshots

Packages start from as low as $89/month. You can check the MSPbots Pricing List for the complete list of packages. We also have Price Matching if you are only interested in MSPbots Business Intelligence products.

10. Special Offers

Receive a $200 Amazon Gift card if you join one of MSPbots Demo Training Webinars and are not impressed with MSPbots.

FREE Migration - We will help you recreate your most used dashboards and reports, and reach your goals free of charge. (Up to 200 unique gauges)

We offer a 120-day unconditional money-back guarantee and month-to-month billing with no long-term commitment.

Watch: MSPbots Overview - Demo Recording

We take customer feedback more seriously.

We leave no stone unturned. The MSPbots Support, Professional Services, and Accounts teams continuously work with our clients and respond to feedback until all bots, dashboards, and widgets work as expected. You can read about the great MSPbots client experiences on the MSPbots website.