Release date - July 28, 2025
What's in this release:
- Enhanced Filter in Datasets, Dashboards, and Reports
- New Best Practice Tab in Widgets and Slicers
- Save Widget Field Settings by Clicking Outside the Field Editing Dialog
- Remove from Queue Function in Next Ticket for ConnectWise
- Update to the SLA Response Expiration Time rule in the Net Ticket for NT Halo
Enhanced Filter in Datasets, Dashboards, and Reports
Now, when creating filters in datasets, you can create filter groups with nested conditions using AND/OR logic based on your needs, allowing you to effectively apply complex filtering rules to your dataset.
The dialog for creating filters in dashboards or reports has also been optimized.
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New Best Practice Tab in Widgets and Slicers
Now, not only Bots, Dashboards, and Reports have a Best Practice tab, but Widgets and Slicers also have a Best Practice tab.
The Best Practice tab in the MSPbots app lists the most commonly used template assets, such as bots, dashboards, reports, widgets, and slicers.
You can also use a template as it is or customize it based on business needs.
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Save Widget Field Settings by Clicking Outside the Field Editing Dialog
In this version, the save interaction of the field editing dialog has been optimized when dragging fields from the dataset panel to the field selector panel.
- Now, after setting the field, the settings can be saved not only by clicking Save, but also by clicking outside the Add Field dialog.
- After saving, if a pop-up window appears with an error message, the modified settings can also be saved by clicking outside the Add Field dialog.
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- How to Create a Grid Widget Using the New Widget Builder
- How to Create a Card Number Widget Using the New Widget Builder
- How to Create a Pie Chart Widget Using the New Widget Builder
- How to Create a Column Chart Widget Using the New Widget Builder
- How to Create a Line Chart Widget Using the New Widget Builder
- How to Create a Pivot Table Widget Using the New Widget Builder
- How to Create a Progress Tracker Widget Using the New Widget Builder
- How to Create a Heatmap Widget Using the New Widget Builder
- How to Create a Crud Form Widget Using the New Widget Builder
Remove from Queue Function in the Next Ticket for ConnectWise
Previously, ConnectWise users relied on assigning negative points to irrelevant or non-actionable tickets in the Next Ticket priority rules to surface higher-priority items. However, this approach didn’t remove the tickets from the queue—instead, they were reassigned to technicians, leading to a cluttered and inefficient workflow.
With the new Remove from Queue function, you can now completely filter out unwanted or out-of-scope tickets and remove them from the queue, allowing technicians to focus on relevant tickets. To use this function, select the Remove from queue option when configuring priority rules.
This function applies to all fields supported by Next Ticket, not just those accepted by your PSA.
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NextTicket Manager Priority Rules
Update to the SLA Response Expiration Time rule in the Net Ticket for NT Halo
The calculation for the priority rule SLA Response Expiration Time in the Next Ticket for Halo now excludes tickets with the responsedate tag. These tickets are no longer returned to users, and the SLA Response Expiration Time column in the reports displays 0 minutes.
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Multiple Sorting in Pivot Table and Heatmap Widgets
Two-dimensional sorting is now supported in the Pivot Table and Heatmap widgets. The default order of the dimensions is:
- If by number, from smallest to biggest
- If by date, from the most recent to the oldest
- If by text, sort alphabetically in ascending order
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How to Create a Pivot Table Widget